Reports

The Reports page lists the reports the company sends you, such as a regular report on your shipments, and lets you download each one whenever you need it, with the latest data.

To open it, select Reports in the portal menu.

Which reports are listed

The company sets up its reports in TrakIT and subscribes people to them by email address. This page lists the reports that are subscribed to the email address of your portal account and are still active, in alphabetical order. A report sent to another of your email addresses is not listed.

Each report shows:

• its name;
• for some reports, the title of the subscription;
• its format: PDF, Excel, CSV, HTML, XML, Text or Link.

No reports are available. means you are not subscribed to any report. To receive one, ask your contact at the company.

For the company’s administrators

The page lists the active query reports, and the active subscriptions of active advanced reports, whose recipients include the user’s email address. The user also needs a portal role that allows it: see Who can use this page.

Download a report

1. Select Download next to the report.
2. Wait while TrakIT generates the report. The Download buttons are greyed out until it is ready.
3. Your browser downloads the file.

Each download generates the report again from the company’s current data, so it can differ from the last copy you received by email. The file name is the report’s name, or TrakITReport for some reports, followed by the date and time it was generated, in UTC: for example TrakITReport_2610301405.xlsx for a report generated on 30 October 2026 at 14:05 UTC.

Messages

Messages appear at the top of the page.

Message	Means
No data found for export. Please contact TrakIT Support.	The report ran but found nothing to include, so there is no file. If you expected data, ask your contact at the company.
That report could not be generated.	The report could not be produced this time, for example because it is already being generated for someone else or for its scheduled email, or because the company has changed it or stopped your subscription. Try again in a few minutes. If it keeps failing, contact the company.

Who can use this page

What you can do depends on your portal role, which the company sets up for you (see Reports):

Section	Action	Allows you to
Reports	List Subscribed Reports	See Reports in the portal menu and the reports you are subscribed to.
Reports	Generate/Download	Download those reports.

The reports are not limited to the entities your account is linked to: each one contains what the company set it up to contain.