Activity

The Activity page of the mobile app shows one activity: its title and status, its details, and its files, comments and log, each on a tab. It is the phone version of the Activity page of TrakIT on a computer.

To open it, select an activity on the Activities page. A new activity also opens here once you create it. The arrow at the top left takes you back to the list.

The links in TrakIT’s reminder emails open the activity on the desktop. If your access includes only the mobile app, they open the mobile app’s home page instead: find the activity under Activities.

You can open an activity that you own or created, or whose owner belongs to one of your companies; a system administrator can open any activity. What you can change depends on who you are: see Who can use this page.

The title of the activity is at the top, with its status at the right: Planned, In Progress, Overdue, Completed or Cancelled. See Activity statuses.

Below it are the buttons you may use on this activity: Edit, Complete, Cancel, Re-Open and Delete. Then come the tabs: Details, then Files, Comments and Log, each with the number of its entries in brackets.

Details tab

The details of the activity are in a box at the top, if it has any. Below them:

Field	Shows
Date/Time	When the activity starts, in your time zone, for example 14:30, 25 Sep 2026.
Duration	How long it lasts, for example 1h 30m, or -.
Reminder	How many hours before the start the owner is reminded, or -.
Type	The activity type.
Owner	The owner.
Entity, Asset, Work Order or Lead	What the activity is for: the name of the customer or asset, or the number of the work order or lead. A general activity has no such line.
Team Assigned	The other users who take part, if any.
Recurrence	How often the activity repeats, for example Every 2 Weeks. (next occurrence created) means the next activity of the series exists.
Calendar	Invite sent, if the activity has a calendar invite.
Created By	Who created the activity, and when.
Last Updated	When it last changed, if it has.

Select what the activity is for to open it. A work order opens in the mobile app, on its work order page. A customer, asset or lead opens its page on the desktop; if your access includes only the mobile app, it takes you to the home page instead.

Change the status

Select Complete to mark the activity as completed, or Cancel to cancel it.
In Mark as Completed or Cancel Activity, select Yes.

TrakIT says Activity completed or Activity cancelled.

To open a completed or cancelled activity again:

Select Re-Open.
In Re-Open Activity, select Yes.

TrakIT says Activity reopened. The activity is then planned, in progress or overdue, depending on its date and duration.

Edit an activity

Select Edit. The Edit Activity form opens.
Change what you need: Title, Details, Date, Time, Activity Type, Team Assigned, Duration, Reminder or Repeat Every.
Select Save.

TrakIT says Activity updated, or No changes to save. if nothing changed. Save stays greyed until Title, Date, Time and Activity Type are filled in. Select Cancel to close the form without saving.

The owner, and what the activity is for, cannot be changed.
Once the next activity of a series exists, Date, Time and Repeat Every are greyed: The next occurrence has already been created, so the date and recurrence are fixed.
The fields work as when you create an activity, and the same rules apply to the start and the reminder. For an overdue activity that has a reminder, choose No Reminder or a later start, or TrakIT says Cannot set a reminder on past date/time.
If the activity has a calendar invite, TrakIT sends an updated invite to you and the team.

Delete an activity

Select Delete.
In Delete Activity, select Yes.

TrakIT says Activity deleted and opens the Activities list. This cannot be undone. If the activity had a calendar invite, TrakIT sends a cancellation.

Files tab

The Files tab lists the files attached to the activity, 20 at a time: the title, the file name and size, and who added it and when. No files means there are none. Select Load more to see the next ones.

Select the eye icon (Preview) to open the file in a new tab, or the arrow icon (Download) to save it on your phone.
To add a file, select Upload, then choose the file on your phone. The upload starts at once, and the file takes its file name, without the extension, as its title. TrakIT says File uploaded.
To remove a file, select its trash icon (Delete), then Yes in Delete File. TrakIT says File deleted. Some files cannot be deleted, and have no trash icon.

You add one file at a time. Unlike on a computer, you cannot give it a document type, status or expiry date.

Message	What to do
File size cannot exceed 20MB	Choose a smaller file.
Invalid File Extension or Cannot upload this file type	Your installation does not accept this type of file: choose a file of another type.
File is empty or zero size	The file has no content: choose it again.
File name cannot exceed 300 characters	Rename the file with a shorter name.

Comments tab

The Comments tab holds comments about the activity, the newest first, 10 at a time. No comments means there are none. Select Load more to see older ones.

To post a comment:

Type it in Add a comment.
Select Post.

TrakIT says Comment posted. Comments on activities are never visible to customers.

Each comment shows its status: Active, Pending, Resolved or Cancelled. If you can post comments, the status is a list: choose another status to change it. TrakIT says Status updated, and the comment shows who changed it and when.
To delete your own comment, select its trash icon, then Yes in Delete Comment. You can delete a comment within 30 minutes of posting it, and only if it was not emailed.
A spoken comment recorded on a computer shows as Audio comment (play it on the desktop). You cannot record spoken comments in the mobile app.

Log tab

The Log tab lists what was done to the activity, the latest first, 50 at a time: the action, its details, such as the fields that changed, and who did it and when. Page views are not listed. Nothing logged yet means the log is empty. Select Load more to see older entries. See also the Action Log tab of the desktop page.

When the page does not open

Screen	Why
Invalid Resource, with Activity not found	The activity does not exist, for example because it was deleted.
Authorization Failed, with Permission Denied	Your role does not have Read in Activities, or the activity’s owner is not in one of your companies.

Select Back or Home. See In the mobile app.

Who can use this page

You need the PWA access mode: see Who can use the mobile app. Your role needs these permissions in the Activities section, and some actions are only for certain users:

Permission	Allows you to	Only
Read	Open the page, preview and download files.	For an activity you own or created, or whose owner is in one of your companies. A system administrator can open any activity.
Update	Edit the activity, and upload and delete its files.	While the activity is not completed or cancelled, if you own or created it, or are a system administrator.
Update	Complete or Cancel the activity.	While it is not completed or cancelled, if you own or created it.
Update	Re-Open the activity.	Once it is completed or cancelled, if you own or created it, or are a system administrator.
Update	Post comments and change their status, and delete your own comments.	On any activity you can open.
Delete	Delete the activity.	While it is not completed or cancelled, if you created it, or are a system administrator.